Refund/Return policy

Return Policy for Original Artwork and Limited Edition Prints

All Sales Are Final
Due to the unique nature of original artwork, limited edition art prints, and handcrafted items, all sales from House of Whimsy are considered final. Because each piece is produced in limited quantities and carefully prepared by the artist, refunds or exchanges are not offered.

We encourage customers to review artwork selections, product descriptions, dimensions, and images carefully before placing an order.

Damaged or Defective Items
Customer satisfaction is important to House of Whimsy. If your artwork or greeting card arrives damaged during shipping or contains a manufacturing defect, please contact us within five business days of delivery.

To assist with your claim, please provide:

• Photographs of the damaged artwork and packaging

• Images showing the shipping container and any visible damage

• Your order information and delivery details

• Retention of all original packaging materials for inspection if required
   

Resolution of Approved Claims

Approved damage claims may qualify for one of the following remedies, at the artist's discretion:

• Replacement of the damaged artwork, if available

• Professional repair of the artwork

• Store credit toward a future purchase

• Refund for eligible claims
   

House of Whimsy reserves the right to determine the most appropriate resolution based on the circumstances of each claim.

Questions About Your Order

If you have questions about an order, shipping, or artwork care, please contact House of Whimsy before making your purchase.
 

Thank you for supporting original art, limited edition prints, and handmade creations.